Intake & categories
Log tickets from any source and organize them by category and priority.
Work & service · tickets
Resolve requests and issues with a clear trail
Capture requests, complaints, support and maintenance issues in one queue — route them, escalate when needed and resolve them, with links to tasks, customers and estate records.
Assignment & escalation
Route tickets to the right team and escalate when they need attention.
SLAs as targets
Set configurable response and resolution targets — described as goals, not guarantees.
Notes & updates
Keep internal notes separate from customer-facing updates, with attachments.
Maintenance workflows
Turn a maintenance ticket into scheduled, trackable work in Task Management.
Connected records
Link tickets to tasks, CRM, ERP and estate-management records.
Service-level targets are configurable goals your organization sets. OPERAPLEX does not make guarantees about specific response or resolution times on your behalf. Knowledge-base content is a configurable placeholder to confirm.
Ready when you are
Bring every request into one queue
See intake, routing, escalation and resolution connected to tasks, customers and the ERP.